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Technologies Review | November 21, 2017

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The Growth Of Live Chat and Visitors Response

May 13, 2015 |

While the trend of online shopping was growing profusely, one of the main disadvantage it had that there was no way for customers to connect to someone who can answer their queries in real time with precision. Thus the live support softwares were introduced in the market, helping the customers to get the convenient answers that they want during their purchase process. The e commerce companies have their entire staff handling the online visitors of the site. The addition of live chat to websites has added significant benefits not just to the consumers, but also to the staff and bottom line of companies.

Therefore let’s learn today about the growth of live chat systems and how much do the average visitors like it.  A recent study that was conducted by Forrester research suggests that 44% of the online consumers believe that having questions answered by a live person in the middle … Read More